Account and App Help
For login, onboarding, app access, bug reports, offline behavior, notifications, and general support.
support@swipevibe.appSafety and Moderation
For reported questions or profiles, moderation appeals, blocked-user concerns, harassment, impersonation, or unsafe content.
safety@swipevibe.appPrivacy, Legal, and Deletion
For data access, correction, deletion, privacy requests, legal notices, and account deletion issues.
privacy@swipevibe.appPurchases and Creator Payouts
For PRO restore issues, store purchases, tips, boost credits, Stripe Connect onboarding, payout requests, or wallet questions.
support@swipevibe.appStep-by-step help
For setup walkthroughs, start with the Help Center. It includes creator payout setup with Stripe and planned articles for subscriptions, reports, blocking, offline mode, and creator tools.
What to include
- Your SwipeVibe account email or user ID if available.
- The device platform: iOS or Android.
- A short description of what happened and the screen where it happened.
- For purchases, include the store platform and product type, but never send card or bank details.
- For moderation appeals, include the question/profile context and why you believe the action should be reviewed.
We aim to review urgent safety and account-access issues first. Account deletion can also be started in the app or from the verified Delete Account page. Store subscriptions must be cancelled separately in the platform store account that manages the subscription.